Mission Statement: Denton County 911 Communications Center serves all by providing superior public safety assistance through selfless service, attentive care, professionalism and integrity.
The Communications Section consists of 34 employees: 1 Manager, 1 Senior Supervisor, 3 Shift Supervisors, 3 Communications Officer II, and 26 Communications Officers. Each employee obtains a Telecommunicator License by the State of Texas, TCIC/NCIC certification by the State of Texas, Emergency Medical Dispatch certification by the NAEMD and specialized internal training in the Computer Aided Dispatch and Denton County Criminal Justice Computer System.
The Communications Section handles 911 and Non-Emergency service for the unincorporated areas of Denton County as well as the following Municipal agencies: Argyle, Aubrey, Bartonville, Corinth, Double Oak, Hickory Creek, Justin, Krum, Little Elm, Northlake, Oak Point, Pilot Point, Ponder, Sanger and Trophy Club. We also dispatch Fire/EMS service for the above municipalities and the Lake Cities Fire Department, as well as providing dispatch service for the Denton County Constable Officers, Fire Marshal, Texas Parks and Wildlife and the Texas Department of Public Safety Denton / Sanger Troopers.
During Fiscal Year 12-13, the Communications Section handled over 288,000 phone calls. Of those calls, over 91,000 were emergency 9-1-1 calls. Communications also handled over 234,000 public requests for service, and of those over 158,000 were made for the agencies served by the Department. This Fiscal Year, the Department is projected to process close to 300,000 phone calls and 250,000 public requests for service.