Denton County is a Public Safety Answering Point (PSAP) for the Agencies we service and we utilize Enhanced 911 services provided by DENCO Area 911 District. What this means to the areas we provide services is the ability to locate callers anywhere in the County ...
- 9-1-1 calls route automatically to the most logical answering point
- Address, as well as Telephone Number and Name of the Resident is displayed for most wire line callers through ALI / ANI
- Instant Information about Police, Fire and EMS Response is available
- Call-Back Information and Tower Location for all wireless calls is received
- Mapping of approximate location is provided for Wireless 9-1-1 calls from AT&T, Cingular, Sprint wireless services and specially equipped phones from other wireless service providers
- All workstations have TDD / TTY Teletype capabilities for communicating with deaf or hearing / speech impaired callers
ALI / ANI
Automatic Location Identification and Automatic Number Identification allow the caller's name, address and telephone number to be displayed on a console at our agency. Additionally, the proper Police, Fire and EMS responder information is displayed allowing for quicker response of Emergency Units.
Mobile Telephone Information
Denton County is one of the first agencies in the nation with the ability to receive callback and approximate location information for cell phone callers. This capability greatly increases the chances of locating a caller who is lost or re-contacting a caller in an emergency. However, because we do not receive exact location information with a wireless 9-1-1 call, it is vitally important that you know Where You Are. It is also important to know that most cell phones have a built in feature that will automatically dial 911 if the keys are depressed for more than a few seconds. Because of this, it is important to remember to lock the Key Pad on your phone when it is not in use. This will keep your cell phone from dialing 911 while inside your purse, on your side while you're driving, etc.
VoIP Phone Service
Voice over IP or Internet Phone Service is a rapidly growing alternative to traditional phone service. While it may be an attractive option, it is important to understand the potential limitations the technology has with respect to accessing 9-1-1. For information on things you should know about your VoIP service as it relates to 9-1-1 visit www.911voip.org.
TDD / TTY Capabilities
With a built-in TDD/TTY interface, the Department is able to directly handle both 911 and Non-Emergency calls with individuals who are hearing impaired. This allows citizens who use this service to contact our Department directly without the need for a secondary provider such as Relay Texas. With the ability to directly communicate with callers, there is less chance of lost information and a decrease in response times.
When to Call 911
You should only call 911 in case of an emergency. Some of the times you should call are medical emergencies, burglary / robbery that just happened, automobile accidents, fight in progress, fire, explosion, child abduction, or any other emergency where someone's life is in immediate danger.
When Not to Call 911
911 is dedicated for Life and Death Emergencies. You should not call 911 for any crime that is not in progress. You also should not call 911 because you do not know the non-emergency number. This number can be easily located in the phone directory, by calling information, or in our contact information at the bottom of the page.
What Happens When I Call 911?
When a call is placed to 911, it is directed to the PSAP covering that Area with your Address and Phone Number information. If you call from your home, you should reach the local Police / Fire Department for your Area. Occasionally, calls placed to 911 are redirected to another Agency if the Agency for your area has no available 911 lines. If you live in / around one of the cities serviced by the Denton County Communications Division, you will reach one of our highly trained Communications Officers. They will then send the Police / Fire / EMS Service to help with your Emergency. It is very important when you call 911 that you know Where you are, Who needs help, Where help is needed, and What kind of help is needed. This can greatly reduce the time it takes to get the help you need. Above all else, stay calm and know that the person on the other end of the line is here to help.
What If I Accidentally Dial 911?
If you accidentally call 911, do not hang up. Tell the Communications Officer that answers the phone there is no emergency and verify your name and phone number. If a 911 Hang-up call is received from a residence, a Communications Officer will attempt to re-contact the residence to verify if there is an emergency. If you have Unidentified Caller blocking on your phone it may not be possible for a Communications Officer to verify when there is not an emergency.
For more information on E911 Services, you can contact our E911 District at www.denco.org or check out our links page.
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